Delivery

Important ‼️ RE: Easter Delivery

There will be no collection from Millie and John HQ on Good Friday (19th April) or Bank Holiday Monday (22nd April). All orders placed after 12pm BST midday on Thursday 18th April will not be dispatched until Tuesday 23rd April.

United Kingdom

Service
Cut Off Time for Same Day Dispatch
Est. Delivery
Price
Royal Mail Tracked 48 12 noon 2 working days £3.50 or FREE when you spend over £50
Royal Mail Tracked 24 12 noon Next day* £4.50 or FREE when you spend over £100
*if ordered before 12 noon. 

International

Zone
Service
Est. Delivery
Price
Europe Standard 3-5 working days from £3.75 or FREE when you spend £100
Tracked 3-5 working days from £8.55
Rest of World Standard 6-7 working days from £4.95 or FREE when you spend £150
Tracked 6-7 working days from £9.75
*International parcels are sent with Royal Mail and then handed over to your country's main postal service.
**Tracking numbers cannot be provided for parcels sent via International Standard.
***During busy periods parcels in Europe can take up to 20 working days to be delivered, and parcels outside of Europe can take up to 25 working days to be delivered.
 

More Info

Please be aware that the above delivery times are just estimates and can sometimes take longer during busy times. Please also take into account that the above times are not inclusive of the 48 hours it can take to dispatch your order. We do not provide money-back guarantees for parcels that take longer than usual.

What is the cut off time for next day delivery? *UK only.

Orders placed before 12pm midday GMT will be dispatched same day, meaning you will receive your order the next day. Orders placed after 12pm midday GMT will be dispatched the next working day. If you choose 24 hour delivery on a Friday after 12pm midday GMT, Saturday OR Sunday, your order will not be dispatched until Monday and will not reach you until Tuesday.

How long will it take for my order to be processed?

We aim to dispatch all orders within 48 hours (excluding weekends and bank holidays) of your order being placed. We aim to ship orders placed before 12 midday GMT same day, however this is not guaranteed. You will receive an email when your order has been dispatched.

Who do you use to ship your orders?

We use Royal Mail for all orders. For international parcels Royal Mail will hand your parcel over to your country's usual postal service.

Will I have to pay any customs fees?

For international deliveries, customs charges may be incurred once the parcel reaches its destination. These charges are the responsibility of the recipient. Customs policies and import duties vary from country to country and we cannot estimate these charges so if you are unsure, please check with your local customs authorities. If you refuse the order, you will not be refunded by Millie and John.

What happens if my parcel was market as undeliverable?

If your parcel is marked as undeliverable or return to sender, a reshipping fee will be required.

What happens if I provide you with the incorrect address?

Customers are responsible for entering the correct shipping address and are encouraged to check them prior to submitting an order. Once a package has been shipped we cannot redirect it. Millie and John is not responsible for, nor able to refund or replace orders shipped to the incorrect address.

What happens if my parcel gets lost?

On the rare occasion that you do not receive your order please make sure to contact us as soon as possible at info@millieandjohn.com with the subject "Item not received".

UK residents should be in contact with us within 14 working days of placing their order. Residents outside of the UK should be in contact with us within 30 working days of placing their order. If you contact us outside of these time periods no refund or replacement can be issued.

If you would like to cancel an order that has been refused or returned to us, the original shipping cost will be deducted from your refund amount.

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