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There will be no collection from Millie and John HQ on Good Friday (19th April) or Bank Holiday Monday (22nd April). All orders placed after 12pm BST midday on Thursday 18th April will not be dispatched until Tuesday 23rd April.
Service |
Cut Off Time for Same Day Dispatch |
Est. Delivery |
Price |
| Royal Mail Tracked 48 | 12 noon | 2 working days | £3.50 or FREE when you spend over £50 |
| Royal Mail Tracked 24 | 12 noon | Next day* | £4.50 or FREE when you spend over £100 |
Zone |
Service |
Est. Delivery |
Price |
| Europe | Standard | 3-5 working days | from £3.75 or FREE when you spend £100 |
| Tracked | 3-5 working days | from £8.55 | |
| Rest of World | Standard | 6-7 working days | from £4.95 or FREE when you spend £150 |
| Tracked | 6-7 working days | from £9.75 |
Please be aware that the above delivery times are just estimates and can sometimes take longer during busy times. Please also take into account that the above times are not inclusive of the 48 hours it can take to dispatch your order. We do not provide money-back guarantees for parcels that take longer than usual.
Orders placed before 12pm midday GMT will be dispatched same day, meaning you will receive your order the next day. Orders placed after 12pm midday GMT will be dispatched the next working day. If you choose 24 hour delivery on a Friday after 12pm midday GMT, Saturday OR Sunday, your order will not be dispatched until Monday and will not reach you until Tuesday.
We aim to dispatch all orders within 48 hours (excluding weekends and bank holidays) of your order being placed. We aim to ship orders placed before 12 midday GMT same day, however this is not guaranteed. You will receive an email when your order has been dispatched.
We use Royal Mail for all orders. For international parcels Royal Mail will hand your parcel over to your country's usual postal service.
For international deliveries, customs charges may be incurred once the parcel reaches its destination. These charges are the responsibility of the recipient. Customs policies and import duties vary from country to country and we cannot estimate these charges so if you are unsure, please check with your local customs authorities. If you refuse the order, you will not be refunded by Millie and John.
If your parcel is marked as undeliverable or return to sender, a reshipping fee will be required.
Customers are responsible for entering the correct shipping address and are encouraged to check them prior to submitting an order. Once a package has been shipped we cannot redirect it. Millie and John is not responsible for, nor able to refund or replace orders shipped to the incorrect address.
On the rare occasion that you do not receive your order please make sure to contact us as soon as possible at info@millieandjohn.com with the subject "Item not received".
UK residents should be in contact with us within 14 working days of placing their order. Residents outside of the UK should be in contact with us within 30 working days of placing their order. If you contact us outside of these time periods no refund or replacement can be issued.
If you would like to cancel an order that has been refused or returned to us, the original shipping cost will be deducted from your refund amount.
