Delivery

• Afghanistan (unable to ship here since 16.08.2021) -  There is currently no route to Afghanistan as carriers have cancelled flights since Monday 16th August 2021.
• Chile - Chilean Post have informed Royal Mail that its operations in the Valparaíso region are currently disrupted by a number of fires with shipments to and from the region being delayed by at least 24 hours. The following areas will not have home delivery services until further notice: Viña del Mar:- Canal Beagle, Villa Dulce, Limonares, Villa Independencia, Villa Hermosa, El Olivar, El Salto, Chorrillos, Santa Julia, Miraflores, Achupallas, Reñaca Alto, Villa La Cruz, Rukán. Quilpué: - Canal Chacao, Pompeya norte/sur, Villa Olímpica, Colina de Oro, Población Argentina, Paso hondo, Los Pinos. Villa Alemana: Fundo El Rincón, Las Acacias. Items sent to the above areas will be delivered to the nearest branch for pickup. The operating hours of some Correos Chile branches may also be shortened where necessary, leading to delays in the transportation, collection and delivery of all mail types.
• France - La Poste have informed Royal Mail that the industrial action in Mayotte has now ceased, however there are still difficulties with air transport therefore delays may still be experienced in the interim.
• Greece - Hellenic Post of Greece has informed Royal Mail that the Confederation of the Greek workers has announced a 24-hour strike on Wednesday 17th of April. As a result, international and domestic mail operation will be affected, with delay on the day and immediately after the strike in case of any backlog.
• Haiti - Due to civil unrest locally, both air and sea carriers have stopped servicing this route at present. As a result of this, despatch to Haiti is suspended until further notice. Any items already in the pipeline will be returned to senders.

• Iceland - Icelandic Post have advised that a new volcanic eruption started just north of Grindavik in the Reykjanes peninsula on Sunday 14th January 2024. It is deemed likely that more eruptions will occur around the town in the coming weeks, hence It is unlikely that habitants will be allowed to return to live in Grindavik in the coming weeks or months. Iceland Post has not delivered mail in the Grindavik area since the original evacuation 13th of November 2023 and due to the area being uninhabitable it seems unlikely it will be possible to deliver mail in Grindavik in the near future. Royal Mail will provide any further updates on this as they become available.

• Ireland - Customs Delays - Royal Mail service to Ireland is operating as normal. However, items that require the payment of import taxes by the recipient may take longer to be delivered as payment is required before items are released from Irish customs.
• Israel - As a result of the current situation in Israel Royal Mail are experiencing delays with many flight cancellations. This is a fluid situation and may change at short notice. Throughout the country, the retention period for unclaimed items has been extended to 30 days. All items are subject to delay and we will continue to provide updates as we receive them. Please note at this time, we are unable to accept items addressed to Gaza or Khan Yunis and The West Bank.
• Japan - Japan Post continue to accept mail but have notified Royal Mail that the delivery of all types of items are currently being delayed owing to damage caused by the earthquake that struck the Hokuriku region on 1 January 2024

  The worst affected areas are as follows and delays are likely to be experienced: Niigata, Toyama, Ishikawa and Fukui areas; Parts of Hokkaido, Yamagata, Nagano and the Hyogo areas. Royal Mail will provide a further update as this becomes available.

• Kazakhstan - Kazakhstan Post have informed Royal Mail that severe weather conditions are causing floods in the regions of Aktobe, Kostanay, Akmola, Atyrau and North Kazakhstan, with emergency situations declared within the flood zone since the 29th March 2024. As a result, the collection and delivery of all mail types are disrupted for postal codes 02****, 03****, 06****, 09****, 11**** and 15**** until situation improves and delays should be expected.

• Kiribati -  Infrequent Service - Connecting flights to Kiribati have been available again since the 15th of December 2022. However, please note this service is infrequent and therefore customers should expect items to take between 2-3 months to reach their final destination.

• Madagascar - Cyclone Gamane - Madagascar Post have informed Royal Mail that the northern and eastern regions of Madagascar were severely Impacted by Cyclone Gamane on the 27 March 2024. Floods are still impeding the movement of all mail types between the office of exchange and delivery offices in these regions and causing delays to delivery until further notice.
• Mexico - Mexico Post have updated that whilst the situation in Acapulco and the surrounding regions remains critical, basic postal services have now been re-established since the passing of Hurricane Otis. However, the Post is still unable to guarantee electronic data interchange with its partners owing to a lack of power and connectivity in the affected areas: Ayutla de los Libres - 39200 - 39229, Acapulco de Juárez - 39300 - 39937, San Marcos - 39960 - 39997, Petatlán - 40830 - 40859, Zihuatanejo de Azueta - 40880 - 40897, Técpan de Galeana - 40900 - 40929, Atoyac de Álvarez - 40930 - 40958, Coyuca de Benítez - 40970 - 40997, San Luis Acatlán - 41600 - 41637, Ometepec - 41700 - 41736, Cuautepec - 41840 - 41860.
• Moldova - Due to the situation in neighbouring Ukraine, Royal Mail have been advised that Moldovan airspace is closed. Royal Mail have an alternative route in place, however, as this is a non-direct route, please be advised that there may be short delays to the delivery of your item.
• Russia - Service availability - We are still despatching postal items to Russia. Royal Mail are continually monitoring the situation and will provide an update if there are any changes to their service moving forward.
• Somalia (unable to ship here since October 1991)
• South Africa - Delays - Please note that customers in South Africa may experience delays. We are continuing to ship as normal however Royal Mail are aware of extended processing times locally at present. Royal Mail will provide further updates as they become available.
• Sudan - Service Suspension - Restrictions on this route continue to be challenging owing to civil unrest in the country and as a result a full service suspension is now in place. Any items currently held in OEs are expected to be returned to sender.
• Syria (unable to ship here since December 2012)
• Ukraine - Service availability - Royal Mail continue to make regular mail despatch to Ukraine transiting via their Postal Partners. Ukraine Post has updated that the country’s infrastructure has suffered severe damage. The attacks on the power grid and local energy facilities are necessitating rolling power cuts lasting from one to four hours. In some cases, following a direct missile strike, power may be cut off for several days in certain areas. In areas without active hostilities, all Ukrposhta post offices will remain open. In places with up to 24 hours power outage, Ukrposhta employees will hand out postal items and pay out money orders and upload the delivery data into the system at a later stage, once power and Internet access are restored. Sorting facilities are equipped with electricity generators to ensure uninterrupted work and maintain normal customs and sorting procedures. However, operationally there may be delays. Therefore, delays should continue to be expected for items destined to Ukraine until further notice.
• Ukraine - Crimea & Sevastopol Regions (unable to ship here since 2014)
• United Arab Emirates - United Arab Emirates Post have informed Royal Mail that severe weather conditions have been affecting postal services since 16^th April 2024. As a result, the collection and delivery of all mail types are disrupted across all cities in the United Arab Emirates and delays may be experienced.
• Yemen (unable to ship here since March 2015)

More Info

Please be aware that the above delivery times are just estimates and can sometimes take longer during busy times. Please also take into account that the above times are not inclusive of the 48 hours it can take to dispatch your order. We do not provide money-back guarantees for parcels that take longer than usual.

DPD

Please note DPD do have surcharges for remote areas and overseas: