Delivery

• Afghanistan (unable to ship here since 16.08.2021) -  There is currently no route to Afghanistan as carriers have cancelled flights since Monday 16th August 2021.
• Bosnia and Herzegovina - Flooding - Bosnia Post have informed Royal Mail that heavy rainfall has led to floods in parts of the country resulting in the government declaring a state of natural disaster. The flooding has caused major logistical disruption, with road closures and has direct impacts on postal infrastructure so delays are likely during this period.
• Canada - Canada Post has been on strike since the morning of Friday, 15th November. The duration of the industrial action is unknown at this stage. Items already in the network will experience significant delays. All services to Canada are suspended from 19.00 Wednesday, 27th November until further notice. Canada Post has informed Royal Mail items sent prior to the service suspension will be held by them until the end of strike action and will be delivered (first in, first out approach) once operations resume. Royal Mail are in regular communication with Canada Post and will share updates as they receive them. 
• Haiti - Due to the situation in the region currently and a number of flight cancellations Royal Mail are not currently able to accept traffic for this destination. Any items already posted and in the pipeline will be returned to sender.

• Iceland - Earthquake and Volcanic Activity / Storm - Icelandic Post have advised that a new volcanic eruption started just north of Grindavik in the Reykjanes peninsula on Sunday 14th January 2024. It is deemed likely that more eruptions will occur around the town in the coming weeks, hence It is unlikely that habitants will be allowed to return to live in Grindavik in the coming weeks or months. Iceland Post has not delivered mail in the Grindavik area since the original evacuation 13th of November 2023 and due to the area being uninhabitable it seems unlikely it will be possible to deliver mail in Grindavik in the near future. Royal Mail will provide any further updates on this as they become available. Icelandic Post have also informed Royal Mail that an unseasonal storm has hit resulting in road closures in the northern and south-eastern part of the country. Heavy snow and winds have closed roads in these parts of the country since the evening of Monday 3^rd June, making it impossible to transport mail in those parts of the country. The storm is expected to last into the week and as result delays can be expected until condition improves.

• Ireland - Customs Delays - Royal Mail service to Ireland is operating as normal. However, items that require the payment of import taxes by the recipient may take longer to be delivered as payment is required before items are released from Irish customs.
• Israel - Security Situation - As a result of the current situation in Israel Royal Mail are experiencing delays with many flight cancellations. This is a fluid situation and may change at short notice. Throughout the country, the retention period for unclaimed items has been extended to 30 days. All items are subject to delay and we will continue to provide updates as we receive them. Please note at this time, we are unable to accept items addressed to Gaza or Khan Yunis and The West Bank.
• Italy - Poste Italiane have informed Royal Mail that systems at its airmail provider have been subject to a cyber-incident on 4th of December.

  As a result, Milan Malpensa, Linate, and Rome Fiumicino airports are affected. Royal Mail are continuing to export but customers should expect delays as a result. Royal Mail are in regular contact with Italy and will provide further updates as they become available. 

• Japan - Earthquake - Japan Post have updated that the situation has now improved after the impact of the earthquake in January but there is still a lot of rubble in certain areas which continues to effect their operation. The postcode areas which remain affected are 9270000 – 9299999 and delays may be experienced as result.

• Kiribati -  Infrequent Service - Connecting flights to Kiribati have been available again since the 15th of December 2022. However, please note this service is infrequent and therefore customers should expect items to take between 2-3 months to reach their final destination.

• Lebanon - Lebanon Post have informed Royal Mail that it has entered a state of war since the 19th September 2024 with many flight cancellations and road closures. This is a fluid situation and whilst Royal Mail continue to export to the country, this could change at short notice. Whilst the post is trying to maintain service, the scope of impact cannot be fully determined at present and delays will likely be observed throughout this period.
• Malaysia - Malaysian Post have informed Royal Mail that heavy rains and massive flooding has severely affected the postal network with a number of post offices closed. A number of roads are inaccessible to traffic, delaying the delivery of all mail types. The most affected states at present are TERENGGANU, KEDAH and KELANTAN where delays can be observed. Further updates by the post can be accessed at: www.pos.com.my/news-info/service-update.
• Moldova - Airspace availability - Due to the situation in neighbouring Ukraine, Royal Mail have been advised that Moldovan airspace is closed. Royal Mail have an alternative route in place, however, as this is a non-direct route, please be advised that there may be short delays to the delivery of your item.
• New Caledonia - New Caledonia Post have updated Royal Mail that it has now resumed postal activities and is able to dispatch and receive international postal items. The case of force majeure has now been closed from 16 July 2024. However, deliveries are still being impacted due to difficulties in unsecured areas of the territory, namely postcode areas 98809, 98889, 98831 with road traffic still being disrupted at regular intervals and delays may be experienced. 
• Russia - Service availability - We are still despatching postal items to Russia. Royal Mail are continually monitoring the situation and will provide an update if there are any changes to their service moving forward.
• Somalia (unable to ship here since October 1991)
• South Africa -  Please note that customers currently using Royal Mail's services to South Africa may experience delays. Royal Mail are continuing to export as normal however are aware of extended processing times locally at present. Royal Mail will provide further updates as they become available.
• Spain - The Spanish Postal service have informed Royal Mail that the most affected areas currently remain in the province of Valencia (46XXX) where there has been significant damage and transport locally continues to be difficult. Work is being done to restore a full mail operation but in some areas this remains difficult and delays are to be expected.
• Sudan - Service Suspension - Restrictions on this route continue to be challenging owing to civil unrest in the country and as a result a full service suspension is now in place. Any items currently held in OEs are expected to be returned to sender.
• Syria (unable to ship here since December 2012)
• Thailand - Thai Post have informed Royal Mail that continued heavy rain in the southern part of Thailand has led to floods in a number of areas. Blocked roads are causing delays in the transportation and delivery of all mail types in postcode areas 80130, 90XXX, 93XXX, 94XXX, 95XXX and 96XXX where delays are likely to be experienced as result.
• Ukraine - Service availability - Royal Mail continue to make regular mail despatch to Ukraine via their Postal Partners. In the absence of air transport, they have rebuilt their international logistics network using road line haul and trains to convey postal items to, and from airports outside of Ukraine. In areas without active hostilities, all Ukrposhta post offices will remain open. Sorting facilities are equipped with electricity generators to ensure uninterrupted work and maintain normal customs and sorting procedures. However, operationally delays are still likely to be experienced until further notice.
• Ukraine - Crimea & Sevastopol Regions (unable to ship here since 2014)
• USA - USPS have informed Royal Mail that the majority of postal operations have now returned to normal after Hurricane Helene & Milton. However, postal operations continue to be disrupted in the following postcode areas: 27006–28909 (North Carolina); 38501–38589 (Tennessee); 30401–30999 and 31501–31699 (Georgia); 33501–34997 (Florida). A force majeure continues to apply to the above areas until further notice and delays are expected.
• Yemen (unable to ship here since March 2015)

More Info

Please be aware that the above delivery times are just estimates and can sometimes take longer during busy times. Please also take into account that the above times are not inclusive of the 48 hours it can take to dispatch your order. We do not provide money-back guarantees for parcels that take longer than usual.

DPD

Please note DPD do have surcharges for remote areas and overseas: