Delivery

• Afghanistan (unable to ship here since 16.08.2021)
• Ascension Islands & St Helena - Royal Mail have been notified that air transportation to Ascension Island & St Helena is greatly reduced. Unfortunately, given the location of the countries, there is no viable alternative. We can continue to send orders but there will be significant delays in the delivery of all parcels. Please note that mail to the Falkland Island is not affected. The situation is likely to be ongoing until airport/runway rebuilding work is complete.
• Australia - The movement of items into Australia continues to be subject to airfreight supply and performance difficulties which is resulting in the delivery standards currently being outside the current advertised delivery specification.
• Belarus
• Canada - Canada Post have informed Royal Mail that delays of up to 7 days may be observed at present due to resourcing issues at the office of exchange and customs through their Toronto gateway. Canada Post will update Royal Mail on this in due course and delays should be anticipated.
• Democratic Republic of Congo - The Democratic Republic of Congo Postal Service have informed that floods occurred on the 4th May 2023 in Kalehe in the East of the country which has resulted in infrastructure damages. Delays are to expected throughout this period.
• Ireland - Royal Mail service to Ireland is operating as normal. However, items that require the payment of import taxes by the recipient may take longer to be delivered as payment is required before items are released from Irish customs.
• Italy - Poste Italiane have provided a further update following the severe flooding which affected the Emilia Romagna and Marche regions. Most areas have now resumed postal services with the exception of the following postcode areas in Emilia Romagna - 47010, 47012, 47014, 47018, 47121, 47122, 48013 and 48018. Further updates on this issue can be found on the Poste Italiane website.
• Kiribati - Connecting flights to Kiribati have been available again since the 15th of December. However, please note this service is infrequent and therefore customers should expect items to take between 2-3 months to reach their final destination.
• Malawi - Malawi Post have advised that Cyclone Freddy has hit the Southern Region with very strong winds, floods and landslides. Many businesses have closed and infrastructure has been severely affected. A situation of force majeure has been declared and delays are to be expected throughout this period.
• Malta - Items manually processed through customs will see delays.
• Moldova - Due to the situation in neighbouring Ukraine, Royal Mail have been advised that Moldovan airspace is closed. An alternative transit route is in place for Moldova. However as this is a non-direct route, please be advised that there may be short delays to the delivery of your item.
• Netherlands - Royal Mail have been informed that Post NL are currently experiencing some IT issues that are preventing them from clearing inbound PDDP items as PDDP. Items are being treated as DDU whilst these issues persist. This may result in the recipient being charged twice. Any customers who encounter this issue should visit the following link and submit a claim form - Objecting to customs clearance costs | PostNL. They are currently working on a fix and Royal Mail will update on this in due course. We apologise for any inconvenience this may cause.
• New Zealand - All international inbound/outbound mail handling and processing is affected as extreme flooding and road closures into and out of Auckland have impacted NZ Post’s ability to transport mail and complete deliveries in many areas. As a result, delays should be expected. NZ Post have informed Royal Mail that a national state of emergency was lifted on the 3rd March with a number of areas now in the recovery stage. Local states of emergency were lifted in the Hawkes Bay and Tairawhiti regions on the 14th March however infrastructure damage remains and this will impact NZ Post’s ability to transport mail and complete deliveries in some areas. As a result, delays may still be experienced.
• Philippines - Philpost have informed Royal Mail that a fire has resulted in significant damage to the Central Manila Post Office. The Office of Exchange is unaffected and will remain open and operational. Delays are expected for all items sent to Manila throughout this period.
• Russia - We are still despatching postal items to Russia. Royal Mail are continually monitoring the situation and will provide an update if there are any changes to their service moving forward.
• Somalia (unable to ship here since October 1991)
• Sudan - Restrictions on this route continue to be challenging owing to civil unrest in the country and as a result a full service suspension is now in place. Any items currently held in OEs are expected to be returned to sender. 
• Syria (unable to ship here since December 2012)
• Turkey - Turkish Post has informed Royal Mail that two large earthquakes have hit the Southern and South Eastern regions of the country on the 6th February and a state of emergency has been declared. This will severely impact mail operations and delays are to be expected across all affected areas.
• Tuvalu - Connecting flights to Tuvalu have been available again since the 15th of December. However, please note this service is infrequent and therefore customers should expect items to take between 2-3 months to reach their final destination.
• Ukraine - Royal Mail continue to make regular mail despatch to Ukraine transiting via their Postal Partners. Ukraine Post has updated that the country’s infrastructure has suffered severe damage. The attacks on the power grid and local energy facilities are necessitating rolling power cuts lasting from one to four hours. In some cases, following a direct missile strike, power may be cut off for several days in certain areas. In areas without active hostilities, all Ukrposhta post offices will remain open. In places with up to 24 hours power outage, Ukrposhta employees will hand out postal items and pay out money orders and upload the delivery data into the system at a later stage, once power and Internet access are restored. Sorting facilities are equipped with electricity generators to ensure uninterrupted work and maintain normal customs and sorting procedures. However, operationally there may be delays. Therefore, delays should continue to be expected for items destined to Ukraine until further notice.
• Ukraine - Crimea & Sevastopol Regions (unable to ship here since 2014)
• Vanuatu - Vanuatu Post have advised that a State of Emergency has been declared for the whole country in the wake of two cyclones which have struck the country. The state of emergency is expected to last for at least 6 months. Postal operations will continue throughout but delays should be expected.
• Yemen (unable to ship here since March 2015)

More Info

Please be aware that the above delivery times are just estimates and can sometimes take longer during busy times. Please also take into account that the above times are not inclusive of the 48 hours it can take to dispatch your order. We do not provide money-back guarantees for parcels that take longer than usual.

DPD

Please note DPD do have surcharges for remote areas and overseas: