Delivery

• Afghanistan (unable to ship here since 16.08.2021) -  There is currently no route to Afghanistan as carriers have cancelled flights since Monday 16th August 2021.
• Australia - Customs - Please be advised that from the 8th of May any Royal Mail letter items that require customs clearance going through the Sydney gateway are likely to encounter delay due to increased customs checks
• Belgium - Strike - Belgium Post have informed Royal Mail that major Belgian unions have called a 24-hour strike from the morning of Wednesday, the 25th June 2025. The strike is expected to impact various industries across the country, ground handlers and other airport and airline personnel affecting mail and parcel deliveries. As a result, delays are expected during and immediately after the strike day.
• Canada - Overtime Ban - Canada Post have informed Royal Mail that they have received notice from the Canadian Union of Postal Workers (CUPW) indicating that they have commenced a nationwide overtime ban for employees as of today, Friday 23rd May 2025, 12:00am local time. The duration of the overtime ban is currently unknown at this stage. At this time, Royal Mail is continuing to despatch to Canada and Canada Post are continuing to operate but customers may experience delivery delays. The situation is fluid, and Royal Mail are in regular communication with Canada Post.
• Chile - Security Accreditation - Chile Post have informed Royal Mail that due to issues with the General Directorate of Civil Aviation Authority Accreditation they are currently unable to process any Import or Export mail as of the 28th May 2025. Delays are expected until further notice.
• Columbia - Handover Delays - There are currently delays locally in Columbia due to an ongoing handover issue in the country with no end date at present.
• Democratic Republic of Congo - Armed Conflict - The Democratic Republic of Congo Post have informed Royal Mail that due to the ongoing conflict in the east of the country, postal operations are severely disrupted with North Kivu, South Kivu, and Ituri impacted. Mail movement is severely impacted and this has led to considerable delays. The post have implemented temporary suspensions in the processing of all mail while it is actively exploring alternative solutions.
• France (Mayotte) - Cyclone Chido - La Poste of France have informed Royal Mail that the infrastructure in Mayotte (postcode 976xx) has been severely impacted by the passage of Cyclone Chido. As the airport is not currently operational, the shipment and delivery of all mail items are suspended until repairs can be undertaken. The shipment of letter and parcel post to the Comoros via Mayotte is also suspended.
• Granada - Industrial Action - Grenada Post have informed Royal Mail that staff members at the office of exchange have begun industrial action, effective from the 26th May 2025. The Postal Corporation will continue to accept all international mail and continue to provide delivery service making every effort to minimise service disruptions. However, delays may be experienced in the processing and delivery of mail and parcels until the industrial action ends.
• Haiti - Service Suspension - Due to the situation in the region currently and a number of flight cancellations Royal Mail are not currently able to accept traffic for this destination. Any items already posted and in the pipeline will be returned to sender.
• Iceland - Earthquake and Volcanic Activity / Storm - Icelandic Post have advised that a new volcanic eruption started just north of Grindavik in the Reykjanes peninsula on Sunday 14th January 2024. It is deemed likely that more eruptions will occur around the town in the coming weeks, hence It is unlikely that habitants will be allowed to return to live in Grindavik in the coming weeks or months. Iceland Post has not delivered mail in the Grindavik area since the original evacuation 13th of November 2023 and due to the area being uninhabitable it seems unlikely it will be possible to deliver mail in Grindavik in the near future.
• Iran - Security Situation - Iran Post have informed Royal Mail that all international airmail services have been suspended following the airstrike on the 13th June 2025. All Royal Mail services to Iran were suspended as of 7pm on the 19th June 2025 until further notice.
• Iraq - Middle Eastern Region - Please note that, due to the current situation in the region, Royal Mail are still accepting items, however, customers should anticipate delays.
• Ireland - Customs Delays - Royal Mail's service to Ireland is operating as normal. Items that require the payment of import taxes may take longer to be delivered as this is required before items are released from Irish customs. Please note: Delivered Duties Unpaid items sent to Ireland are handled as follows: Where a mobile number and/or email is provided, the recipient will receive a text and/or email and a letter with the amount of tax to pay plus An Post’s processing fee; Where just the address has been provided, the recipient will receive a letter. In both situations the recipient will receive instructions on how to pay and will have 16 working days to make the payment before the item is returned. The pay by date is included in the customer notification. All items are held in the Dublin Mail Centre Campus before being released, once payment is received. If payment is not received by the payment due date or the customer rejects the item then it is returned to sender.
• Israel - Security Situation - Israeli Post have informed Royal Mail that Israel declared a state of emergency as of Friday, 13th June 2025 until further notice. Royal Mail have reinstated their services to Israel, but please note that due to the current situation in the region, customers should anticipate delays.
• Italy - Flooding / Potential Delays / Strike - Poste Italiane have informed Royal Mail that adverse weather conditions affected the Toscana region on March 14th, 15th, and 16th. Flooding has caused disruption to their infrastructure resulting in the need to evacuate municipalities and delays are expected until conditions return to normal. Severely affected areas are: Pontassieve/Via del Sasso 50065; Borgo San Lorenzo 50032; Sesto Fiorentino/Via di Palaia/Via Baroncoli 50019. / We are currently aware of extended processing times in Italy at present, meaning services to Italy will experience a delay. / Poste Italiane have informed Royal Mail that a 24-hour strike has been called by some major unions on the 20th June 2025, and this will impact all transport (air, rail, road, sea, and ports). There is a risk of delays and disruption to flights and transports which may result in delays during and immediately after the strike.
• Japan - Earthquake - Japan Post have updated that the situation has now improved after the impact of the earthquake in January but there is still a lot of rubble in certain areas which continues to effect their operation. The postcode areas which remain affected are 9270000 – 9289999 and delays may be experienced as result.
• Jordan - Middle Eastern Region - Please note that due to the current situation in the region Royal Mail are still accepting items however customers should anticipate delays.
• Kiribati - Infrequent Service - Connecting flights to Kiribati have been available again since the 15th of December 2022. However, please note this service is infrequent and therefore customers should expect items to take between 2-3 months to reach their final destination.
• Moldova - Airspace availability - Due to the situation in neighbouring Ukraine, Royal Mail have been advised that Moldovan airspace is closed. Royal Mail have an alternative route in place, however, as this is a non-direct route, please be advised that there may be short delays to the delivery of your item.
• Morocco - Import Warehouse Fire - Moroccan Post have informed Royal Mail that due to a faire at an import warehouse at the airport on the 27th March 2025 delays are expected in the processing and delivery of inbound items until the situation returns to normal.
• Netherlands - NATO Summit - The Netherlands will host the NATO Summit in The Hague on June 24th and 25th 2025. Due to the volume of people, increased security measures will be deployed which will affect road-based traffic, public transport, and air travel. The areas around Amsterdam, The Hague, and Rotterdam will be severely disrupted from Sunday 22nd June until, and including, Thursday 26th June, and, as a result, delivery delays may be observed during this period.
• Panama - Public Protest - Panama Post have informed Royal Mail that public protests are continuing resulting in road closures across the country and are still causing delays in the distribution and delivery of postal items.
• Russia - Service availability - Royal Mail are still despatching postal items to Russia. Royal Mail are continually monitoring the situation and will provide an update if there are any changes to their service moving forward.
• Slovakia - Foot and Mouth Disease - Slovakian Post have informed Royal Mail that due to an outbreak of foot-and-mouth disease in the south-west of the country, special emergency measures have been implemented with effect from 21st March 2025 and a wider emergency has been declared with effect from 25th March 2025. For premises housing livestock with confirmed cases of foot-and-mouth disease, and all premises within the protection zone defined by the Regional Veterinary and Food Administration, the following will apply: All postal items addressed to affected premises will be held at the appropriate post office for the duration of the above measures. The post office/courier will inform the recipient by phone or email that items are being held. Areas affected are: Medved'ov 930 07; Ňárad 930 06; Baka 930 04; Malá Lúč 930 03; and Plavecký Štvrtok 900 68. Delays may also be observed at border crossings due to extra control measures taken as a result of the outbreak.
• Somalia (unable to ship here since October 1991)
• South Africa - Delays - Please note that customers currently using Royal Mail's services to South Africa may experience delays. Royal Mail are continuing to export as normal however are aware of extended processing times locally at present. Royal Mail will provide further updates as they become available.
• Sudan - Service Suspension - Restrictions on this route continue to be challenging owing to civil unrest in the country and as a result a full service suspension is now in place. Any items currently held in OEs are expected to be returned to sender.
• Syria (unable to ship here since December 2012)
• Ukraine - Service availability - Royal Mail continue to make regular mail despatch to Ukraine via their Postal Partners. In the absence of air transport, they have rebuilt their international logistics network using road line haul and trains to convey postal items to, and from airports outside of Ukraine. In areas without active hostilities, all Ukrposhta post offices will remain open. Sorting facilities are equipped with electricity generators to ensure uninterrupted work and maintain normal customs and sorting procedures. However, operationally delays are still likely to be experienced until further notice.
• Ukraine - Crimea & Sevastopol Regions (unable to ship here since 2014)
• Vanuatu - Earthquake - Vanuatu Post have informed Royal Mail that a 7.3-magnitude earthquake hit the country on 17 December 2024, disrupting Internet connectivity and flights. The event has caused significant structural concerns at the Vanuatu Post Limited building and airports are temporarily closed for repairs with road access to international seaports blocked by landslides. As Internet connectivity and electricity are currently down, processing and delivery delay can be expected until the situation recovers.
• Yemen (unable to ship here since March 2015)

More Info

Please be aware that the above delivery times are just estimates and can sometimes take longer during busy times. Please also take into account that the above times are not inclusive of the 48 hours it can take to dispatch your order. We do not provide money-back guarantees for parcels that take longer than usual.

DPD

Please note DPD do have surcharges for remote areas and overseas: