Delivery
United Kingdom
Shipping Option | Estimated Delivery Time | Price | Please remember... |
Royal Mail Tracked 48 | 2 working days* | £3.95 or FREE when you spend £75+ | Orders placed after 12pm GMT midday will be dispatched next working day |
Royal Mail Tracked 24 | 1 working day* | £4.95 or FREE when you spend £150+ | Orders placed after 12pm GMT midday will be dispatched next working day |
Royal Mail Special Delivery Guaranteed by 1pm | Next working day* | from £9 | Orders placed after 12pm GMT midday will be dispatched next working day |
DPD Next Day | Next working day* | £6.95 or FREE when you spend £200+ | Orders placed after 12pm GMT midday will be dispatched next working day |
Please note: The above delivery times are just estimates and, unless stated otherwise, are not guaranteed. Free postage is suspended during sale times.
International
Country | Shipping Option | Estimated Delivery Time | Price |
Australia | Royal Mail International Tracked | 6-7 working days | from £10 |
DHL Express | 3 working days | from £34.99 | |
Canada | Royal Mail International Tracked | 6-7 working days | from £10 |
DHL Express | 3-4 working days | from £35.99 | |
Europe | Royal Mail International Tracked | 3-5 working days | from £9 |
Germany | Royal Mail International Tracked | 3-5 working days | from £9 |
DHL Express | 1-3 working days | from £30.99 | |
Hong Kong | Royal Mail International Tracked | 6-7 working days | from £10 |
DHL Express | 2-3 working days | from £40.99 | |
Ireland (Republic of) | Royal Mail International Tracked | 3-5 working days | from £9 |
DHL Express | 1 working day | from £28.99 | |
Israel | Royal Mail International Tracked | 6-7 working days | from £10 |
FedEx International Economy | 4-6 working days | £47 | |
FedEx International Priority | 3-5 working days | £57 | |
DPD Air Express | 3-5 working days | £60 | |
TNT Express | 2 working days | £77 | |
Japan | Royal Mail International Tracked | 6-7 working days | from £10 |
FedEx International Economy | 3-5 working days | £60 | |
DPD Air Express | 3-4 working days | £70 | |
TNT Express | 2 working days | £74 | |
Kuwait | Royal Mail International Signed | 6-7 working days | from £10 |
DHL Express | 2 working days | from £40.99 | |
New Zealand | Royal Mail International Tracked | 6-7 working days | from £10 |
DHL Express | 3-4 working days | from £40.99 | |
Oman | Royal Mail International Signed | 6-7 working days | from £10 |
DHL Express | 2 working days | from £40.99 | |
Qatar | Royal Mail International Signed | 6-7 working days | from £10 |
DHL Express | 2 working days | from £40.99 | |
Saudi Arabia | Royal Mail International Tracked | 6-7 working days | from £10 |
DHL Express | 2-3 working days | from £47.99 | |
United Arab Emirates | Royal Mail International Tracked & Signed | 6-7 working days | from £10 |
DHL Express | 2 working days | from £40.99 | |
USA | Royal Mail International Tracked | 6-7 working days | from £10 |
DHL Express | 1-3 working days | from £25.99 | |
Rest of World | Royal Mail International Tracked | 6-7 working days | from £10 |
*International parcels sent with Royal Mail are handed over to your country's main postal service
**During busy periods parcels in Europe can take up to 20 working days to be delivered, and parcels outside of Europe can take up to 25 working days to be delivered
***The above delivery times are just estimates and not guaranteed
Important
The number of countries that Royal Mail can access is changing daily. Most major export routes remain open, and Royal Mail continue to accept and process mail, although customers may experience varying levels of delay.
As of 4th January 2024 we are unable to ship / there are delays to the following countries for the foreseeable:
- Afghanistan (unable to ship here since 16.08.2021) - There is currently no route to Afghanistan as carriers have cancelled flights since Monday 16th August 2021.
- Algeria - Algéria Poste, have informed Royal Mail of current disruption to postal operations owing to a force majeure situation, associated with the imminent relocation of the “Alger Colis Postaux (Alger CP AO)” office of exchange. This situation is hampering the processing of inbound and outbound mail and delays are likely to be experienced. Royal Mail will provide further updates as they become available.
- Cuba - Royal Mail have been advised that delays may be experienced to Cuba currently owing to a backlog in the transit hub. This is expected to clear over the next few days and Royal Mail will provide a further update when received.
- Cyprus - Cyprus Post have informed Royal Mail that certain unions have announced a 3-days strike from Monday 11th December and this is due to end on Thursday 14th December. As result, delivery delay can be expected during and immediately after the strike in case of any possible backlog.
- Iceland - Icelandic Post has declared a state of emergency after a series of earthquakes in the Reykjanes peninsula. A risk of volcanic activity in or around the town of Grindavik has led to authorities ordering the town’s evacuation which is expected to last for a minimum of two weeks. During this time Iceland Post will not be able to deliver mail in Grindavik (post codes 240-241). Registered items will be forwarded wherever this is possible to residents temporary addresses. As a result, delays are expected for this region until the situation returns to normal.
- Ireland - Customs Delays - Royal Mail service to Ireland is operating as normal. However, items that require the payment of import taxes by the recipient may take longer to be delivered as payment is required before items are released from Irish customs.
- Israel - Security Situation - As a result of the current situation in Israel Royal Mail are experiencing delays with many flight cancellations. This is a fluid situation and may change at short notice. Throughout the country, the retention period for unclaimed items has been extended to 30 days. All items are subject to delay and Royal Mail will continue to provide updates as they receive them. Please note at this time, Royal Mail are unable to accept items addressed to Gaza or Khan Yunis and The West Bank.
-
Japan - Japan Post continue to accept mail but have notified Royal Mail that the delivery of all types of items are currently being delayed owing to damage caused by the earthquake that struck the Hokuriku region on 1 January 2024
The worst affected areas are as follows and delays are likely to be experienced: Niigata, Toyama, Ishikawa and Fukui areas; Parts of Hokkaido, Yamagata, Nagano and the Hyogo areas. Royal Mail will provide a further update as this becomes available.
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Kiribati - Infrequent Service - Connecting flights to Kiribati have been available again since the 15th of December 2022. However, please note this service is infrequent and therefore customers should expect items to take between 2-3 months to reach their final destination.
- Mexico - Hurricane Otis - Mexico Post have informed Royal Mail that due to category-five Hurricane Otis passing through the port of Acapulco on Thursday 26th October, postal services have been suspended in the affected areas until further notice. A situation of force majeure has been declared in the affected areas where power and telephone lines are down, infrastructure and roads have been damaged. As result, delays should be expected in the following areas until further notice: Municipality / Postcode Range: Ayutla de los Libres - 39200 - 39229; Acapulco de Juárez - 39300 - 39937; San Marcos - 39960 - 39997; Petatlán - 40830 - 40859; Zihuatanejo de Azueta - 40880 - 40897; Técpan de Galeana - 40900 - 40929; Atoyac de Álvarez - 40930 - 40958; Coyuca de Benítez - 40970 - 40997; San Luis Acatlán - 41600 - 41637; Ometepec - 41700 - 41736; Cuautepec - 41840 - 41860.
- Moldova - Airspace availability - Due to the situation in neighbouring Ukraine, Royal Mail have been advised that Moldovan airspace is closed. An alternative transit route is in place for Moldova. However as this is a non-direct route, please be advised that there may be short delays to the delivery of your item.
- Niger - Niger Post has updated Royal Mail that mail operation has resumed. As result, mail service & despatch is to resume from 2nd December 2023.
- Norway - Extreme Weather - Norway Post have informed that extreme weather has been ravaging central and southern parts of Norway since earlier in the week. Heavy rainfall, flooding and landslides have caused road closures and affected infrastructure but things are now improving. Delivery of parcels and mail within Southern Norway (0001-6999) has now been restored and Northern Norway (7000-9999). Delays should still be expected outside of this.
- Russia - Service availability - We are still despatching postal items to Russia. Royal Mail are continually monitoring the situation and will provide an update if there are any changes to their service moving forward.
- Somalia (unable to ship here since October 1991)
- South Africa - Delays - Please note that customers in South Africa may experience delays. We are continuing to ship as normal however Royal Mail are aware of extended processing times locally at present. Royal Mail will provide further updates as they become available.
- Sudan - Service Suspension - Restrictions on this route continue to be challenging owing to civil unrest in the country and as a result a full service suspension is now in place. Any items currently held in OEs are expected to be returned to sender.
- Syria (unable to ship here since December 2012)
- Thailand - The continuing heavy rain in the southern part of Thailand has caused flash floods in various areas. A blockage in road networks has caused delays in transporting and delivering postal items including difficulties in customers accessing the postal services at offices located in the affected areas. Delivery office id’s impacted by the FM: TH90XXX, TH91XXX, TH94XXX, TH95XXX, TH96XXX.
- Turkey - Earthquake - Turkish Post has informed Royal Mail that two large earthquakes have hit the Southern and South Eastern regions of the country on the 6th February and a state of emergency has been declared. This will severely impact mail operations and delays are to be expected across all affected areas.
- Ukraine - Service availability - Royal Mail continue to make regular mail despatch to Ukraine transiting via their Postal Partners. Ukraine Post has updated that the country’s infrastructure has suffered severe damage. The attacks on the power grid and local energy facilities are necessitating rolling power cuts lasting from one to four hours. In some cases, following a direct missile strike, power may be cut off for several days in certain areas. In areas without active hostilities, all Ukrposhta post offices will remain open. In places with up to 24 hours power outage, Ukrposhta employees will hand out postal items and pay out money orders and upload the delivery data into the system at a later stage, once power and Internet access are restored. Sorting facilities are equipped with electricity generators to ensure uninterrupted work and maintain normal customs and sorting procedures. However, operationally there may be delays. Therefore, delays should continue to be expected for items destined to Ukraine until further notice.
- Ukraine - Crimea & Sevastopol Regions (unable to ship here since 2014)
- Yemen (unable to ship here since March 2015)
More Info
Please be aware that the above delivery times are just estimates and can sometimes take longer during busy times. Please also take into account that the above times are not inclusive of the 48 hours it can take to dispatch your order. We do not provide money-back guarantees for parcels that take longer than usual.
DPD
Please note DPD do have surcharges for remote areas and overseas:
Country | Service | Price |
Ireland (Northern) | DPD Two Day (2 working days) | £7.95 |
Ireland (Republic of) | DPD Ireland (2 working days) | £21 |
Scotland - Aberdeen (AB31 - AB35, AB41 - AB54) | DPD Two Day (2 working days) | £9.99 |
Scotland - Argyll (FK17 - FK21, KA28, PA20 - PA78, PH30 - PH31, PH34 - PH44, PH49 - PH50/0 | DPD Two Day (2 working days) | £9.99 |
Scotland - Arran (KA27) | DPD Two Day (2 working days) | £9.99 |
Scotland - Dundee (PH15 - PH18) | DPD Two Day (2 working days) | £9.99 |
Scotland - Northern Highlands (AB36 - AB38, AB55 - AB56, IV1 - IV63, KW0 - KW14, PH19 - PH29, PH32 - PH33, PH45 - PH48) | DPD Two Day (2 working days) | £9.99 |
Scotland - Northern Highlands (HS1 - HS9) | 2-4 days | £9.99 |
Scotland - Orkney Shetland (KW15 - KW17, ZE1 - ZE3) | 2-4 days | £9.99 |