Orders

Sorry, we're unable to make alterations to existing orders. You'll need to place a new order, however we are more than happy to refund postage if your original order hasn't been dispatched.

Unfortunately we cannot promise that it will be possible to change or cancel your order once it has been placed. We aim to have all orders dispatched within 1 working day of being placed so the chances are your order might already be on it's way to you by the time we see your request. To avoid having to change/cancel your order please ensure that all order details are correct before completion.

All orders receive two emails: one is an order confirmation to let you know we've received your order and the other is to give you a heads up that your order is on it's way. If you haven't received these emails please double-check your Spam folder because they can sometimes end up there. If your email(s) aren't in your junk mail then you may have incorrectly entered your email address. If you think this is the case simply send an email to info@millieandjohn.com letting us know and we will resolve the issue for you.

Payment

Your card may have been declined for a number of reasons.
- The address does not match the address on the cards records.
- The postcode does not match the cards records.
- The CVS/security number is incorrect.
- The card number is incorrect.
- Your card is not enabled for foreign transactions.

For security reasons we don't have access to any payment details or further information on declined transactions, or have any influence over the authorisation process. First we would recommend double checking all the information you've entered is correct, otherwise you will need to contact your bank or card issuer for further assistance.

Payment is not taken by us when your card is declined, although it may temporarily show on your bank statement. This is because your bank 'releases' the funds but we have not 'captured' them. This process is automatically reversed but the time taken will depend on your bank or card issuer.

We accept payment via Paypal as well as Visa, American Express, Mastercard and Discover card payments.

For the security of us and our customers, sometimes when orders are flagged by our system as high risk we need to verify certain purchases to help prevent fraudulent transactions. In these cases we will require some form of photographic identification and your proof of address, but please be assured all information received is secure and completely confidential and will not be used for any other purpose.

If you'd prefer not to provide this information, we reserve the right to cancel and refund your order as we see fit.

Shipping

If you order before 2pm on a weekday we usually dispatch the same day. However this isn't always possible (we're a small family business!) so please allow at least 1-2 working days for processing especially during peak times.

We do not dispatch orders on weekends or UK bank holidays.

Your shipping confirmation will be emailed automatically when we mark your order as dispatched. Check your spam folder if your confirmation hasn't arrived to your inbox. If you think you may have entered your email address incorrectly, drop us an email and we can adjust it for you.

You can find out all info on shipping here.

Yes we do! There are a few exceptions, but we can ship to pretty much anywhere in the world!

You can find out all info on shipping here.

Sorry, as this is something that varies from country to country we can't estimate this for you and you'll need to check with your local customs authorities before placing your order! For your info, your parcel will be marked as 'baby clothing' along with the parcel value as legally required by us.

At Millie and John we offer two types of product: Ready to Ship and Made to Order. Please, please take notice of this when you place an order. We aim to dispatch Ready to Ship products within 1 working day when possible, although it can sometimes take up to 2 working days. Made to Order products take from 14 to 28 working days to be dispatched - this will be stated on the individual product description. As soon as your order has been dispatched you will receive an email to update you.

Please note: Weekends are not working days, so if you order on a Friday evening, Saturday or Sunday, your order will most likely not be shipped until Monday morning.

You can also contact us at info@millieandjohn.com to help track down your order.

Tracking

UK Customers - All UK orders are sent tracked. You can find your tracking number by clicking the "View your order" button in your shipping confirmation email, you will then be taken to your order status page where you can find your tracking number.

International Customers - Tracking information is only available for orders sent via International Tracked. Tracking information is not available for orders sent via International Standard. You can find your tracking number by clicking the "View your order" button in your shipping confirmation email, you will then be taken to your order status page where you can find your tracking number.

We only have access to the same tracking information that you do - we are not affliated with any postal companies and are not able to access their systems.

If you have any worries or concerns about delivery, we would recommend contacting your postal service directly for assistance!

Returns

You sure can. Click here to read our returns policy or email us at info@millieandjohn.com to discuss an exchange.

Please note - if you have received a free gift and the return makes your order under the value required to be eligible for the free gift, you will also be required to return the gifted item.

Yes - while there are no extra returns fees from us, you as the buyer you will be responsible for the cost of your return postage via whichever postal service you prefer (although we do recommend using a tracked service for extra peace of mind).

International orders - Standard air mail is the most used service for returns, however for peace of mind you may wish to send via a tracked service. On the customs form, include the value of 0 and state that it is a return of unwanted baby clothing.

We cannot accept liability for items lost when returned to us. If we have agreed to cover return postage for a faulty item, we will indicate which service you need to use as we cannot cover postage upgrades.

We do not offer Free Exchanges at this time. You can view more information on exchanges and returns here.

All returns need to be adequately packaged to avoid damage in transit. You are responsible for the item until it arrives back with us and we cannot issue refunds or replacements for goods damaged or missing during transit.

Together with your completed returns forms, we recommend packaging up your return by reusing the box your item arrived in (especially if returning a boxed item), or a normal mailing bag along with any other packaging included with your order. 

Please don't return your boxed item in mailing bags or non-padded, or paper envelopes designed for sending letters! This will not protect the item in transit, and the return may be refused upon arrival.

We aim to process all returns within 1 working day of arrival, however this can take up to 7 working days - please leave extra time especially during peak times. If you have created a returns number with your order, you will receive a confirmation once your return has been processed.

Refunds may take up to 72 hours to show on your bank statement, but the length of time varies depending upon your bank or card issuer.

Oh no! Please be assured that this is rare and we'll do what we can to help! Please email us at info@millieandjohn.com with your order number, and attach a photo of any damage within 30 days of purchase so we can assist as soon as possible. We would kindly ask that you wait for a response before returning any item(s) to us so we can get back to you with any specific instructions or clarification needed on your return!

All items reported as faulty will be inspected by us upon arrival. Please bear in mind that items showing defect deemed to be due to accidental damage, general wear and tear, age or neglect will not be regarded as faulty.

Please allow up to 7 working days for your return to be approved. You will receive an email as soon as your return has been processed.

No, we're not able to offer reservations at this time. All exchanges are subject to stock availability at the time of your return being processed.

Oh no, sorry about that! All orders are carefully checked before packing but sometimes mistakes can happen! Don't worry though, we're here to help!

Please contact us straight away upon arrival of your order, making sure to include your order number and a quick photo of the incorrect item, along with your invoice as it arrived.

Discounts

Every so often we release discount codes as a little token of our gratitude, or just because we feel like it! You can find these across our different social media platforms. Follow us on the links below to make sure you don't miss out.

Instagram: @millieandjohnkids
Facebook: /millieandjohnkids

We also have a VIP mailing list - more often than not VIPs will learn of discount codes before anyone else! Sign up at the bottom of the page.

Sorry, there may be a number of reasons that your discount code is not available. These may be, but are not limited to:

- Discount is no longer valid or has expired
- Discount is valid on selected lines only / subject to exclusions
- You are attempting to apply a discount to a sale line, or lines already on offer
- Only one discount is valid per order

We also reserve the right to invalidate any discounts or offers at any time and for any reason, without warning. Discounts cannot be applied retrospectively - so let us know before confirming your payment if there is an issue with your code.

Sometimes it's easy to get confused in all of the excitement of saving money, so here's how:

Promotional codes are entered on the right hand side on the first page of checkout. Don't worry, you won't be charged before you enter your discount code, you can review your new order total before you continue to your payment method. 

Only one coupon code is valid per order.

Sorry, we're afraid you can't; promotional codes can not be applied to existing orders in any circumstances. All promo codes MUST be applied when checking out and it is your responsibility to ensure it has applied as expected before confirming your order.

Discount codes are not valid in conjunction with any other code or offer.

Sitewide discounts may be subject to exclusions. If you'd like clarification on any specific terms of a particular offer, drop us a message and we can fill you in on these before you place your order.

All offers are subject to availability. Special prices or discount codes will not be rain checked should an item no longer be available.

Offers and codes cannot be applied retrospectively at any time, and must be applied to your cart or at checkout to redeem. When you click submit, you are accepting the total amount shown in £GBP to be debited from your account.

We reserve the right to void any offer or code at any time for any reason, without notice.

The products sold on our website are intended for personal use only, and are not intended for purchase by wholesalers or resellers. We reserve the right to cancel any order that we believe may be intended for resale.

Our Products

We know that some of your favourites sell out quickly, so we like to restock when we can! The chances are if you can still see the item on the website, it will be back in stock soon! It isn't there just to tease you - we leave them up so you can sign up to be notified of the items' return. If the item is no longer listed on our website, unfortunately the chances are it has been discontinued.

Other

Yay, we love bloggers! If you have little people who would look great modelling our clothes and a growing social following send across an email to ellie@millieandjohn.com to let us know!

You can contact our Customer Service team on info@millieandjohn.com. We aim to get back to you within 48 hours Monday to Friday but don't worry, we're usually much speedier than this!

We endeavour to respond to your email within 48 hours Monday through Friday. We are a small team so we appreciate your patience and understanding, especially during busy sales periods. Please also make sure you are sending to the correct email address: info@millieandjohn.com.

Please check your spam folder if you haven't received a reply to your inbox within the time stated. If you find emails are ending up in your junk folder, just add info@millieandjohn.com to your contacts so you don't miss a message!

We do! Click here for more info.

No we don't, we are a purely online baby boutique.

TERMS OF SERVICE

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OVERVIEW

This website is operated by Millie and John. Throughout the site, the terms “we”, “us” and “our” refer to Millie and John. Millie and John offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS 

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Millie and John, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Millie and John and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. 

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 24 Taylor Crescent, Worksop, S81 8SG.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@millieandjohn.com.



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