Returns

Please always include the returns form provided in your order, with the correct reason codes selected.

For UK customers

1. Pack your items securely (reuse our box/bag if possible).
   Boxed items and shoes must be returned inside a box to protect them.
2. Attach the prepaid Royal Mail Tracked 48 label included in your parcel.
3. Drop it at your local Post Office and obtain proof of postage.
   £3.95 will be deducted from your refund.

For International customers

1. Pack your items securely (reuse our box/bag if possible).
   Boxed items and shoes must be returned inside a box to protect them.
2. Address the parcel to:

Millie and John LTD
36-37 Colliery Close
Dinnington Business Centre
Sheffield
South Yorkshire
S25 3QX
United Kingdom

3. Pay for return postage with your local courier.
4. On your customs declaration, mark the parcel as "Return of unwanted baby clothing" with a £0 value.
5. Always obtain proof of postage. We cannot accept liability for parcels lost in transit.

If packaging is inappropriate (bin bags, unprotected boxes, etc.) we may charge a 5% restoration fee.

Return postage is always the customer’s responsibility.

UK customers

• A prepaid Royal Mail Tracked 48 label is included in your parcel for convenience.
• If you use it, £3.95 will be deducted from your refund to cover the cost.
• You may choose to return via another courier at your own cost if preferred.

International customers

• You must arrange and pay for your own return postage.
• Standard airmail is most common, but we strongly recommend a tracked service for peace of mind.
• Customs declaration must state “Return of unwanted baby clothing” with a £0 value.

Important: We cannot accept liability for parcels lost in transit. If we have agreed to cover postage for a faulty item, we’ll confirm the exact service to use — upgraded services will not be reimbursed unless agreed in advance.

Once we receive your return, please allow 10 working days for inspection and processing, plus 3–7 working days for the refund to reach your account.

If a return is received after 14 days (but within 28 days, for full-price items), we issue a credit note.

Please note: Our return processing time may take longer during busy periods.

Original shipping is non-refundable. If your refund takes your order total below the free delivery threshold, the appropriate delivery fee will be deducted.

Exchanges: We don’t offer exchanges. Please return for a refund and re-order.

If you’ve received a faulty item, please contact us within 30 days with photos. We’ll arrange a repair, replacement, or refund. After 30 days, the order is considered accepted and no refund/replacement will be issued.

Items damaged due to general wear and tear, neglect, or misuse are not classed as faulty.

If marked as a gift at purchase → you’ll receive a gift card refund.

If not marked as a gift → the refund goes back to the purchaser.

If a free gift was included, it must be returned too. Otherwise we reserve the right to deduct its value from your refund.

If your parcel comes back to us (e.g. unpaid duties, incorrect address, or outside return window), you have 3 months to arrange re-shipment at your cost. After this, items may be donated to charity and no refund will be given.